Arabic-Speaking Domestic Abuse
& Welfare Advisor

Job Title: Arabic-Speaking Domestic Abuse and Welfare Advisor

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Responsible To: Operational Manager

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Working Hours: 15hrs a week, equivalent to two days per week (flexible)

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Working Location: Islington (N7 7DT) and Westminster Office (NW8 8PT), remote working is possible upon prior agreement with the supervisor.

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Salary: £12 per hour for 15 hours a week

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Start: As soon as possible

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About MEWSo

The Middle Eastern Women and Society organisation (MEWSo) is a charity run by women for women from black and ethnic minority backgrounds. We are currently looking to recruit a dedicated and enthusiastic individual to join our advice department, which supports vulnerable BAMER women (Black, Asian, Minority Ethnic and Refugee).

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Job Description:

Reporting to the Operational Manager, the post holder will be responsible for providing front-line support for our service users, most of whom are victims of domestic abuse or living in complex situations. The right candidate must be able to communicate in Arabic as well as English and provide a high-quality advice service that meets MEWSo's standards and policies. They will have a thorough understanding of welfare and domestic abuse issues and be able to provide emotional and practical support. The ideal candidate will also know how to use the Advice Pro case management system.

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Key Responsibilities and Duties:

• To ensure a high standard of advice and guidance related to welfare and domestic abuse matters is provided to our service users by listening actively, diagnosing their problems, empowering them to deal with their challenging circumstances, and identifying the best possible course of action.

• Refer to internal departments when needed, and build and maintain effective relationships with external statutory and non-statutory bodies to signpost clients to their services for continuing and complementary support.

• Represent your client where necessary – this may involve contacting financial institutions, housing providers, or legal bodies and attending appointments with clients for support or translation.

• Act for the client, where necessary, by calculating, negotiating, drafting or writing letters, and making telephone calls.

• Carry out administrative duties such as ensuring all clients’ records are kept accurately, are up-to-date, and in line with our data protection policy.

• Maintain an effective and efficient administrative system (e.g. Advice Pro, case file encryption, etc.)

• Manage the flow of advice referrals on a weekly basis and the practicalities of advice sessions; this involves following all relevant policies and procedures and liaising with interpreters where necessary.

• Write high-quality client assessment reports and case studies, as requested by the line manager.

• Promote the services on offer, distribute publicity materials and attend networking events and forums to raise awareness about our programmes.

• Remain up-to-date with legislation, policies, best-practice procedures and government initiatives addressing welfare and domestic abuse, and communicate these to the staff when needed.

• Be an active member within the team of advisors; undertake training as required, provide feedback to improve our services, and prepare for and attend supervision sessions and team meetings.

• Organise training activities and events while liaising with other staff members when appropriate.

• Carry out any other tasks which may be within the scope of the post to ensure the effective delivery and development of the service.

• Abide by MEWSo’s confidentiality and safeguarding guidelines and all legislation related to this role. Also, to escalate to management any ongoing adult safeguarding concerns.